We want you to be confident in your purchase. In addition to your legal warranty rights in Québec, we offer a satisfaction guarantee on eligible vehicles as described below.
10-day satisfaction guarantee
- Period: ten days or 500 km from delivery or pickup, whichever occurs first.
- Eligibility: vehicles that state eligibility in the listing or the bill of sale.
- Condition: the vehicle must be in the same condition as delivered, with normal test-drive use only. No collisions, new damage, liens, modifications, tampering, or smoke odors.
- Refundable amounts: the purchase price of the vehicle. Government fees, registration, plates, third-party warranty products, and delivery fees are not refundable.
- Limit: one return per household in any rolling twelve-month period.
How to return
- Contact us at [email protected] within the guarantee period and include your order details.
- Inspection is scheduled for pickup or drop-off.
- Refund is processed to the original payment method after inspection. For financed purchases, we coordinate lender payoff and any balance adjustments. Refund timing depends on your bank or card issuer.
Exchanges
If you prefer an exchange, we can apply your refund toward another vehicle, subject to availability and any price difference.
Exceptions
The guarantee does not apply if the vehicle has been used commercially, raced or tracked, altered mechanically or cosmetically, involved in a collision, or if odometer tampering is suspected.
Legal warranty
This policy does not limit the legal warranty of quality and use under the Civil Code of Québec and the Consumer Protection Act. If this policy conflicts with your statutory rights, your statutory rights apply.
Contact
Email: [email protected]
Returns address: 1635 boul. Manseau, Longueuil, Québec, J4K 3C3, Canada