Terms of Use

Acceptance

By using our site or services, you agree to these Terms, our Privacy Policy, and our Cookie Policy.

Eligibility and accounts

You must be the age of majority in your province to use our services. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.

Site content and availability

We aim to keep listings, specifications, photos, and pricing accurate. Availability can change at any time. If there is a material error in price or description, we may cancel or correct the order and will notify you. Taxes, registration, delivery, and government fees are additional unless stated otherwise.

Payments

Payments are processed by third-party providers, currently Stripe and QuickBooks Payments. Provider availability can vary. By paying, you authorize the applicable payment processor to charge your method and you agree to its terms. We do not store full card numbers on our systems.

Financing

Financing is provided by third-party lenders. Approvals, rates, and terms depend on lender criteria and verification. By submitting an application, you authorize us to share your information with lenders and credit bureaus as permitted by law and with your consent.

Test drives and delivery

You agree to provide valid identification and, if requested, proof of insurance. You are responsible for fines or damages that result from misuse during a test drive, subject to applicable law and our written terms. Delivery timelines are estimates and may vary due to factors outside our control.

Returns and exchanges

See our Return Policy for eligibility, conditions, and steps. Nothing in our policies limits your mandatory rights under the Civil Code of Québec and the Consumer Protection Act.

Acceptable use

You agree not to misuse the site, including by:

• accessing or collecting data without authorization,
• scraping or reverse engineering,
• introducing malware,
• attempting to bypass security,
• infringing third-party rights, or
• using the site for unlawful purposes.

Intellectual property

The site, logos, text, graphics, images, software, and other materials are owned by Automobile Mazzeo Inc. or licensed to us. You may not copy, modify, distribute, or create derivative works except as allowed by law.

Third-party links and tools

Our site may link to or integrate third-party sites and tools, including payment processors, lenders, logistics providers, analytics, advertising platforms, and CRM tools. We are not responsible for third-party content or practices. Your use of third-party services is subject to their terms.

Disclaimers

The site and services are provided on an "as is" and "as available" basis. To the extent permitted by Québec law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Consumer rights that cannot be excluded in Québec remain in force.

Limitation of liability

To the extent permitted by law, Vroom Québec is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. For direct damages, our aggregate liability is limited to the amount you paid for the service that gave rise to the claim. These limits do not apply where prohibited by consumer protection laws.

Indemnity

You agree to indemnify and hold harmless Vroom Québec and its officers, directors, employees, and agents from claims arising out of your misuse of the site or violation of these Terms.

Governing law and venue

These Terms are governed by the laws of Québec and the federal laws of Canada that apply in Québec. Courts located in Québec have jurisdiction, subject to consumer protection rules that may grant you rights in your local district.

Changes

We may update these Terms from time to time. Continued use after changes means you accept the updated Terms.

Contact

For questions about these Terms: [email protected].